Terms & Conditions
Please carefully read and understand these Terms and Conditions before utilizing the services offered by Apex Auto Collision. By accessing our website, scheduling services, submitting work orders, or utilizing our towing, paint repair, collision repair, or other services, you agree to be bound by the following terms and conditions.
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1. Services Offered:
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Apex Auto Collision provides a range of services, including towing, paint repair, collision repair, and related services such as work order forms, VSF (Vehicle Storage Facility) Forms, and estimates. All services are subject to availability, scheduling, and the specific needs of your vehicle.
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2. Pricing and Estimates:
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We offer estimates for our services, but please be aware that final pricing may vary based on the extent of damage, additional necessary repairs, and any unforeseen issues discovered during the repair process. We will provide you with an accurate estimate before commencing any work.
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3. Payment and Fees:
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Payment for services rendered by Apex Auto Collision is due upon completion. Additionally, if your vehicle was towed to our facility, you will be responsible for the tow bill associated with the service. Furthermore, if your vehicle remains at our facility for an extended period, there may be a fee for vehicle storage. All fees and charges will be explained in detail, and invoices will include a breakdown of all costs.
4. Insurance Claims:
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If you plan to file an insurance claim, you are responsible for providing us with the necessary information and documentation required to process the claim. We work with most major insurance providers to facilitate the claims process.
5. Scheduling and Appointments:
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To ensure the best service experience, we recommend scheduling appointments for our services. Walk-ins are welcome but will be accommodated based on availability. Appointments will be given priority.
6. Vehicle Ownership and Authorization:
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You must have legal ownership or authorization to make decisions regarding the repair or servicing of the vehicle. If you are not the vehicle owner, written consent from the owner is required.
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7. Quality Assurance:
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We are committed to delivering high-quality repair and service. Our workmanship is guaranteed for a specified period, which will be communicated to you upon service completion.
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8. Customer Responsibility:
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Providing accurate and complete information about your vehicle and the circumstances leading to the need for our services is your responsibility. Inaccurate or incomplete information may impact the quality of service provided.
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9. Privacy and Data:
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We are dedicated to safeguarding your privacy. Personal and vehicle information is handled in accordance with our privacy policy. For detailed information, please review our Privacy Policy.
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10. Dispute Resolution:
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In case of any disputes, we encourage open communication with our customer service team. We are committed to resolving disputes in a fair and timely manner.
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11. Liability:
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While we take every precaution to ensure the safety and security of your vehicle, Apex Auto Collision is not responsible for any loss of personal items left in the vehicle during the repair process.
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12. Modifications to Terms and Conditions:
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Apex Auto Collision reserves the right to update and modify these terms and conditions at any time. Please check our website or contact us for the most up-to-date terms.
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13. Governing Law:
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These terms and conditions are governed by the laws of [Your Jurisdiction], and any disputes will be subject to the jurisdiction of the courts in Harris County.
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By using the services provided by Apex Auto Collision, you acknowledge that you have read and agree to these terms and conditions. If you do not agree with these terms, please do not use our services. If you have any questions or require clarification on any aspect of these terms, please contact our customer service team.